Recover the money that's rightfully yours.把该收的钱，收回来。
Australia-wide bilingual B2B debt collection for Chinese-Australian businesses, based in Melbourne. No Win No Fee — if we don't recover, you don't pay.
服务全澳的中英双语商业欠款追收，立足墨尔本，专为华人企业服务。收回来才收费，追不回一分不收。
The hardest part of business isn't winning work — it's getting paid for it.
生意最气的，不是没生意，是做完了钱收不回来。
Chasing a friend or fellow countryman is awkward
追熟人、同乡的钱，张不开口
The debtor is a friend, a relative or someone from your hometown network. Asking twice feels like an insult, so the invoice just sits there.
欠钱的是朋友、亲戚或同乡。开口两次就像撕破脸，于是发票一直拖着没人管。
The language barrier weakens your position
语言不通，气势先输一半
With an English-speaking debtor, every excuse sounds official and every reply takes you an hour to draft. They know it, and they use it.
面对讲英文的欠款方，对方每个借口都听着很正式，您回一封邮件要写一小时。对方清楚这一点，并会利用它。
Australian collection law is strict
澳洲追债法规严格
Too many calls, the wrong wording, or contacting the wrong person can turn you into the one facing a complaint — even though you're the one who's owed.
打电话太频繁、用词不当或联系错人，明明是您被欠钱，反而可能被投诉。
Mainstream agencies don't fit
主流追收公司不合适
No Chinese-speaking staff, they turn down smaller accounts, and the fees make a modest invoice not worth pursuing.
没有中文客服，金额小的案子不接，收费又高，小额发票追起来不划算。
How it works — using our service如何使用我们的服务
- 01
Submit your invoice
提交发票
Send us the invoice, contract or purchase order through the form below. Ticking the authorisation box on the form is your authority to act — there is no separate document to sign.
通过下方表单发送发票、合同或订单给我们。在表单上勾选授权确认即为正式委托，无需另行签署任何文件。
- 02
Free assessment
免费评估
We review the debt at no cost and tell you honestly whether it is worth pursuing — and what it is likely to cost you.
我们免费评估这笔欠款，如实告诉您是否值得追，以及大致的费用。
- 03
We collect
我们开始催收
Bilingual, compliant and persistent follow-up with the debtor. We keep you updated as the matter progresses.
以中英双语、合规且持续的方式跟进欠款方，全程向您通报进展。
- 04
You get paid
款项还入您的账户
The debtor pays directly into your business account. Only then do we invoice our commission.
欠款方直接付款至您的公司账户，之后我们才开具佣金发票。
No Win No Fee commission rates不成功不收费 · 佣金费率
Commission is charged only on money actually recovered, and depends on both the amount and how old the debt is. GST additional.仅对实际追回的金额收取佣金，费率取决于欠款金额与欠款账龄。另加 GST。
| Amount recovered追回金额 | 0–90 days0–90天 | 91–180 days91–180天 | Over 180 days180天以上 |
|---|---|---|---|
| $0 – $2,5000 – 2,500澳元 | 20% | 30% | 40% |
| $2,501 – $10,0002,501 – 10,000澳元 | 15% | 22% | 35% |
| $10,001 – $20,00010,001 – 20,000澳元 | 12% | 18% | 28% |
| $20,001 and above20,001澳元以上 | 8% | 14% | 22% |
The sooner you hand it over, the lower our fee — and the higher the chance of getting paid.
交得越早，费率越低，追回的机会也越大。
No Win No Fee — if nothing is recovered, you pay nothing. All rates are exclusive of GST and confirmed in writing before we start.
不成功不收费——一分未追回，您无需支付任何费用。以上费率不含 GST，开始前均以书面确认。
How we recover — our method with the debtor我们的催收方法
- 01
Professional contact first — calls, SMS and email
第一步：专业沟通（电话 · 短信 · 邮件）
We always start with respectful bilingual phone calls, SMS and email as a neutral third party. No demand letter at this stage. Most debts are recovered right here, before anything formal happens.
我们始终以中立第三方的身份，先用中英双语电话、短信和邮件礼貌沟通。此阶段不会发出催款函。大多数欠款在走到正式程序之前，就在这一步解决了。
- 02
Letter of demand
第二步：正式催款函
Only if contact doesn't resolve it, we issue a formal, compliant written demand that creates a clear record.
只有在沟通仍未解决时，我们才发出符合规定的正式书面催款函，形成明确的书面记录。
- 03
Sustained pressure
第三步：持续施压
Compliant, documented and persistent follow-up. We negotiate a payment plan or a settlement where that gets you paid faster.
合规、留痕、持续地跟进。在能让您更快拿到钱的情况下，协商分期付款或和解方案。
- 04
Pre-legal escalation
第四步：诉前升级
As a last resort, and only after confirming with you, we assist escalation to legal proceedings.
作为最后手段，并且必定先与您确认后，我们协助将案件升级至法律程序。
Common questions常见问题
How much does it cost?费用是多少？
Commission is only charged on money actually recovered. The rate is agreed in writing before we start.
仅对实际追回的金额收取佣金，费率在开始前以书面形式确认。
What debts do you take?你们接受哪类欠款？
Commercial B2B debts where goods or services were supplied to another business. We do not collect consumer debt.
接受向其他企业提供商品或服务后产生的B2B商业欠款。我们不追收个人消费欠款。
Will this damage my client relationship?会影响我与客户的关系吗？
We start with professional, respectful contact. Many matters settle with a payment plan and the relationship continues.
我们以专业、尊重的方式沟通。许多案件通过分期付款解决，合作关系得以延续。
How long does recovery take?追收需要多长时间？
Many debts resolve within 2 to 6 weeks of the first demand. Disputed matters take longer.
多数欠款在首次催收后2至6周内解决，有争议的案件时间会更长。
Submit an invoice – free assessment提交发票 · 免费评估
Tell us the debtor, the amount and how overdue it is. We reply within one business day in your preferred language.告诉我们欠款方、金额与逾期时间。我们将在一个工作日内以您偏好的语言回复。
Phone电话
03 4159 8888Email邮箱
info@smarterdollars.com